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Privacy Policy
Last Updated: November 14, 2024
At ZipReviews, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide to us:
- Account Information: Name, email address, business name, company information
- Contact Information: Phone numbers, addresses
- Form Data: Custom form fields and submissions created by you
- Customer Data: Information about your customers that you collect through review forms (names, emails, phone numbers, review content)
- SMS Consent Evidence: Checkbox responses, consent text, IP addresses, device/user agent information, consent versions, and evidence links uploaded via the compliance dashboard
- Communication Data: SMS and email message content, templates
1.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent on the Service
- Device Information: Browser type, device type, operating system, IP address
- Cookies and Tracking: Session cookies, authentication tokens
- Log Data: Server logs, error reports, API calls
1.3 Information from Third Parties
- Google Reviews: Public review data when you integrate Google Reviews
- Twilio: SMS delivery status, message IDs
2. How We Use Your Information
We use the collected information for:
2.1 Service Delivery
- Providing and maintaining the Service
- Processing review form submissions
- Sending SMS and email messages on your behalf
- Generating AI-powered testimonial content
- Managing customer reviews and feedback
2.2 Service Improvement
- Analyzing usage patterns and trends
- Improving features and functionality
- Developing new features
- Debugging and error resolution
2.3 Communication
- Responding to your inquiries and support requests
- Sending service updates and notifications
- Providing technical support
2.4 Legal and Security
- Complying with legal obligations and regulations
- Preventing fraud and abuse
- Enforcing our Terms of Service
- Maintaining audit trails for compliance
3. How We Share Your Information
We share your information in the following circumstances:
3.1 Third-Party Service Providers
| Provider |
Purpose |
Data Shared |
| Twilio |
SMS delivery |
Phone numbers, message content |
| Google (Gemini AI) |
AI content generation |
Review text, form submissions |
| Google Reviews |
Review integration |
Business information, review links |
3.2 Legal Requirements
We may disclose your information if required by law, subpoena, court order, or government request, or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or security issues
- Protect user safety
3.3 Business Transfers
If ZipReviews is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
3.4 With Your Consent
We may share information with third parties when you explicitly consent to such sharing.
4. Data Retention
We retain your information for as long as necessary to:
- Active Accounts: For the duration of your account plus a reasonable period after termination
- Form Submissions: As long as you maintain your account or as required by law
- SMS Logs: Minimum 4 years for TCPA compliance
- Consent Records: Indefinitely for legal protection (including consent text, evidence links, IP addresses, and user agent metadata)
- Opt-Out Lists: Indefinitely to honor opt-out requests
- Backup Data: Up to 90 days in backup systems
5. Your Privacy Rights
Depending on your location, you may have the following rights:
5.1 Access and Portability
- Request a copy of your personal information
- Request data in a portable format
5.2 Correction and Update
- Correct inaccurate information
- Update your account information
5.3 Deletion (Right to be Forgotten)
- Request deletion of your personal information
- Subject to legal retention requirements
5.4 Opt-Out Rights
- Opt-out of SMS messages by replying STOP
- Unsubscribe from marketing emails
- Disable cookies through browser settings
5.5 California Privacy Rights (CCPA)
California residents have additional rights including:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell data)
- Right to non-discrimination for exercising privacy rights
5.6 European Privacy Rights (GDPR)
EU residents have additional rights including:
- Right to object to processing
- Right to restrict processing
- Right to lodge a complaint with a supervisory authority
To exercise your rights, contact us at tseibert@techbldrs.com
6. Data Security
We implement appropriate technical and organizational security measures:
- Encryption of data in transit (HTTPS/TLS)
- Encryption of sensitive data at rest
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
- Secure third-party service providers
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Required for authentication and basic functionality
- Session Management: Maintaining your logged-in state
- Security: Preventing fraud and abuse
You can control cookies through your browser settings, but disabling cookies may limit Service functionality.
8. Children's Privacy
The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending an email notification for significant changes
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: tseibert@techbldrs.com
Privacy Requests: tseibert@techbldrs.com
Service: ZipReviews
Your Responsibilities: If you collect customer data using ZipReviews, you are responsible for providing your customers with adequate privacy notices and obtaining necessary consents. You act as a data controller for the data you collect.